rowid,report_id,rec_number,significant,text,questioned_costs,funds_for_better_use
77,actions-are-needed-address-inaccurate-incomplete-and-inconsistent-taxpayer-assistance,4,No,"The Commissioner, Wage and Investment Division, should assess and implement, if possible, the capability to provide taxpayers with the option to transfer to the appointment line versus having to hang up and call a different number.",0,0